KUALA LUMPUR: In 2015, the Money Services Business (MSB) industry recorded an aggregate turnover of RM103.3 billion, as indicated by Bank Negara Malaysia (BNM).
One year on, the industry's aggregate turnover expanded by right around 15% to RM118.4 billion, and the Malaysian Association of Money Services Business (MAMSB) is expecting a further 5% development this year, in accordance with the nation's GDP development.
The fast development of the business which incorporates cash changing, settlement and discount money organizations among others, is the reason great client administration is critical.
This is particularly so as MSB industry players are continually associating and overhauling a great many explorers, both local people and global, said MAMSB president Ramasamy K Veeran.
Ramasamy was talking at the world's first benchmarking overview on MSB industry players on Saturday, before declaring the victors of the MSB client encounter (MCX) benchmarking and grants later that night.
The point of the review, sorted out by MAMSB and led by Frost and Sullivan, was to perceive remarkable MSB organizations that have exhibited authority and responsibility in conveying extraordinary client experiences.Over 3,000 clients were talked with eye to eye, in an offered to find their own endless supply of their exchanges.
Around 124 part firms taken an interest in the review.
The outcomes were then sifted to choose the top entertainers in five classifications.
The main class, Outstanding Customer Experience for Currency Exchange (expansive organization), was won by Merchantrade Asia Sdn Bhd.
The second honor, for Outstanding Customer Experience for a Remittance Company, went to Placid Express Sdn Bhd.
The third, Outstanding Customer Service Professional for the Currency Exchange Company classification, went to Adcrew Sdn Bhd, while EZ Money Express Sdn Bhd won the fourth classification for Outstanding Customer Service Professional for a Remittance Company.
The fifth and last honor, Outstanding Customer Experience for Currency Exchange Company (Small and Medium), was packed away by Adcrew Sdn Bhd.
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